Our Committment to our Customers
At Giovanni's Famous Deli-licious Specialty Products we are committed to providing our customers with the highest quality and freshest products available. Our Reduced Balsamic is made personally by Giovanni himself and our Reserve First Pressed Extra Virgin Olive Oil is imported exclusively for Giovanni from his family farm in Calabria Italy. Supply is limited and can depend on climate, soil conditions and time of year. We guarantee that our imported Olive Oil is 100% pure and made from olives handpicked in Calabria.
Refund and Return Policy
Due to the specialty nature of our products, we do not offer refunds. Should any of our products arrived damaged in any way, please contact us immediately and we will be happy to send a free replacement for the items purchased.
Thank you for visiting our store. Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at our site.
The Information We Collect
You provide specific personal information during the purchase of goods from our site. The information includes: your name, address, e-mail address, telephone number, payment information and your interest in specific types of products and/or services.
How We Use the Information
We use the information you provide about yourself to fulfill your order for our goods and/or services, to respond to your inquiries about your order and to notify you about the status of your order. From time to time we may also send you additional information about our products and/or services in special promotional mailings. If you do not wish to receive these special mailings you can unsubscribe at anytime. The non-personal information gathered may be used to improve the design and content of our site and in the aggregate to analyze site usage. We may disclose personal information in response to legal process (e.g. in response to a court order or subpoena). We also may disclose such information in response to a law enforcement agency’s requests. And finally we may disclose personal information in response to a charge-back inquiry from our merchant bank about your payment for goods and/or services. We will not sell or transfer personally identifiable information provided to us to parties outside of our company except as described above.
How to Contact Us
We accept online credit card payments through Mastercard, Visa, American Express, Diners Club and Discovery. Charges to your Credit Card will be listed as Giovanni's Balsamic or Giovanni's Specialty Products.
Cash payments accepted on local pick up items only.
Shipping and Order Pick up
All orders are shipped USPS or UPS Ground service. Expedited service is available upon request. Orders are filled once a week and tracking information will be provided by email.
Local Pickup is available in Middletown , NY by appointment only. Please indicate this option upon check-out and we will contact you with available pickup dates and times.